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Privacy Notice for Customers of North Ledaig Caravan Park

Welcome to our Privacy Notice, we respect your privacy and are committed to protecting your personal information, which we call ‘Personal Data’ which you have provided to us in the normal course of our business.

To comply with the new General Data Protection Regulation (GDPR) we wish to provide you with the following information and assurances:-

Data Controller The North Ledaig Co Ltd is the only Company or organisation that keeps a record of your Personal Data which you have given to us, this is not passed on in whole or part to any other Company or organisation for any other purpose.

The Data Protection Manager responsible for data protection compliance under the new GDPR is :-

Peter Weir – Managing Director of the North Ledaig Co Ltd whose registered office address and contact details are at the head of this document.

How You Give Us Your Personal Data

You give us your Personal Data orally or by filling in forms or by corresponding with us by post, e mail or otherwise for the purpose of making a booking for a touring pitch or part seasonal pitch or seasonal pitch or worker pitch or caravan storage or boat storage or any other activity which the Company is legally allowed to perform and thus entering into a contract with us or contacting us about doing so, or contacting us about any booking or contract we have with you. You may also give us Personal Data if you give us some feedback.

What Personal Data Do We Keep

The Personal Data we keep includes your name, your home address, if applicable your Caravan and Motorhome Membership Number, your car registration number, your home and/or mobile telephone number, if you have a caravan or a motorhome, if you are disabled, have children, have pets, have a boat and when you stayed with us. You may also give us your debit/credit card details which are destroyed by cross-cut shredding or burning when they have been processed and accounted for.

We will only use your Personal Data when the law allows us and we have set out below how we plan to use your Personal Data.

To register you with our business 

To perform any contract with you including

  1. Making a booking and allocating a pitch for your stay
  2. Managing payments, fees and charges
  3. Collecting and recovering money owed to us
  4. Addressing any breach of contract

To manage our relationship with you which will include 

  1. Notifying you about changes to our terms or privacy policy
  2. Notifying you about changes to our business which are relevant to you

To administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, report and hosting)

We may also use your Personal Data to form a view on what we think you may want or need or what may be of interest to you and communicate with you and also communicate with you if you have requested information from us.

How Long We Will Keep Your Personal Data

We will only retain your Personal data for as long as necessary to fulfil the purpose we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

If You Fail To Provide Us With Your Personal Data

If you fail to provide Personal Data to us and this could prevent us from performing the contract we have or are trying to enter into with you, or place us in breach of the law and we may have to cancel our contract. We will notify you if this is the case.

Data Security

We have put in place appropriate security measures to prevent your Personal Data from being accidentally lost, used or accessed in any unauthorised way, altered or disclosed. In addition we limit access to your Personal Data to those employees  who have a business need to know They will only process your Personal data according to the Company’s instructions and they are subject to a duty of confidentially.

Your Legal Rights

You have a right to :-

Request access to your Personal Data. This enables you to receive a copy of the Personal Data we hold about you and to check that we are lawfully processing it.

Request Correction of the Personal Data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request Erasure of your Personal Data. This enables you to ask us to delete or remove Personal Data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Data where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully or where we are required to erase your Personal Data to comply with local law. Note however that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your Personal Data where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. In some cases we may demonstrate that we have compelling legitimate grounds to process the information which override your rights and freedoms.

Request restriction of processing of your Personal Data. This enables you to suspend the processing of your Personal Data in the following scenarios: (a) if you want us to establish the data’s accuracy;  (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your Personal Data to you or to a third party. We will provide to you or a third party you have chosen, your Personal Data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your Personal Data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Children We do not knowingly collect date relating to children.  

No fee usually required

You will not have to pay a fee to access your Personal Data (or to exercise any of your other rights). However we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data     (or exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We will try to respond to all legitimate requests within one month Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

You can ask us to stop communicating with you at any time by contacting our Data Protection Manager.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO) (www.ico.org.uk). We would appreciate the chance to deal with your concerns first.

Peter Weir – Managing Director

For The North Ledaig Co Ltd.